Delivery & Shipping

Great news, we offer international shipping services and deliver to over 200 countries. The more of you we can reach the happier we are.

How does your delivery system work?

Packages will be shipped via a courier service which is dependant on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.

Customs fees are not handled by us so please be aware that when you consent to packages being delivered you may incur custom fees when they arrive.

Delivery timings

Delivery timescales depend on the location, please see below our estimated shipping times…

• United States – 10-20 business days
• Canada, Europe – 10-20 business days
• Australia, New Zealand – 10-30 business days
• Central & South America – 15-30 business days
• Asia – 10-20 business days
• Africa – 15-45 business days

Refund Policy for PawsnClaws

Thank you for shopping with PawsnClaws. We value your satisfaction and want to ensure you have a positive shopping experience with us. In the event that you are not entirely satisfied with your purchase, we have outlined our refund policy below:

1. Eligibility for Refunds

1.1 You may be eligible for a refund under the following circumstances:

• The product is defective, damaged, or not as described.
• The product does not meet your expectations or is unsuitable for its intended purpose.
• The product is undelivered or lost during shipment (subject to investigation).

1.2 To qualify for a refund, you must:

• Contact our customer support team within 30 days of receiving the product.
• Provide valid proof of purchase, such as an order number or receipt.

2. Non-Refundable Items

2.1 The following items are non-refundable:

• Downloadable digital products, such as e-books or software (unless proven defective).
• Custom-made or personalized items (unless defective or not as described).
• Gift cards or vouchers.

3. Return Process

3.1 To initiate a refund request, please follow these steps:

• Contact our customer support team at info@pawsnclaws.nz and provide your order details and reason for the refund.
• Our team will review your request and may ask for additional information, photos, or evidence to assess the claim.

3.2 If the refund request is approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to avoid damage during the return shipment.

3.3 You are responsible for the cost of return shipping unless the product is proven defective, damaged, or not as described.

4. Refund Processing

4.1 Once we receive the returned product and verify its condition, we will process the refund within 10 working days.

4.2 Refunds will be issued to the original payment method used for the purchase. Please note that the refund processing time may vary depending on your bank or payment provider.

5. Exchanges

5.1 If you prefer an exchange for a different product, please mention this when contacting our customer support team. We will do our best to accommodate your request, subject to product availability.

6. Contact Us

6.1 If you have any questions or concerns regarding our refund policy, please contact us at info@pawsnclaws.nz. Our customer support team is ready to assist you.